Privacy Policy

1. Introduction

Welcome to Church's Chicken. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, order our food services, or interact with us in any way.

This policy applies to all of our food services including dine-in, takeout, delivery, catering, and loyalty programs. By using our services, you agree to the collection and use of information in accordance with this policy.

If you do not agree with the terms of this Privacy Policy, please do not access or use our services. We reserve the right to make changes to this policy at any time and for any reason.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide to us when you:

• Create an account: Name, email address, phone number, delivery address, date of birth
• Place orders: Food preferences, allergen information, special dietary requirements (vegan, halal, kosher, gluten-free)
• Payment information: Credit/debit card details, billing address (securely encrypted and stored)
• Make reservations: Table preferences, party size, special occasions
• Join loyalty programs: Reward preferences, favorite menu items, dining frequency
• Contact us: Customer service inquiries, feedback, complaints, reviews
• Catering services: Event details, guest count, menu preferences, delivery instructions
• Marketing preferences: Email subscriptions, promotional offers, communication preferences

2.2 Automatically Collected Information

When you interact with our services, we automatically collect certain information:

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: Pages visited, time spent on site, click patterns, search queries
• Location data: Approximate location from IP address, GPS location (with permission)
• Order history: Past purchases, frequency of orders, preferred items
• Cookie data: Session IDs, user preferences, analytics tracking
• Mobile app data: App usage patterns, push notification preferences

2.3 Information from Third Parties

We may receive information from:

• Social media platforms: If you connect your social accounts
• Payment processors: Transaction verification and fraud prevention
• Delivery partners: Delivery status and customer feedback
• Marketing partners: Campaign performance and audience insights
• Review platforms: Customer reviews and ratings

3. How We Use Your Information

3.1 Service Provision

• Order processing: Preparing and delivering your food orders accurately
• Account management: Creating and maintaining your customer account
• Payment processing: Securely handling transactions and refunds
• Customer support: Responding to inquiries and resolving issues
• Loyalty programs: Tracking rewards, points, and special offers
• Table reservations: Managing dining reservations and preferences
• Catering services: Organizing large orders and special events
• Quality improvement: Enhancing our food quality and service

3.2 Communication

• Order confirmations: Confirming receipt and status of orders
• Delivery notifications: Real-time updates on order preparation and delivery
• Customer support: Responding to questions and concerns
• Service notifications: Important updates about menu changes or service interruptions
• Marketing communications: Promotional offers, new menu items (with consent only)
• Loyalty updates: Points balance, rewards availability, special member offers

3.3 Marketing and Analytics

• Personalized advertising: Tailoring promotions based on your preferences
• Usage analysis: Understanding how customers interact with our services
• Menu optimization: Analyzing popular items to improve our offerings
• Market research: Developing new products and services
• Campaign effectiveness: Measuring success of marketing initiatives

3.4 Legal Compliance

• Legal requirements: Complying with food safety regulations and tax obligations
• Fraud prevention: Detecting and preventing fraudulent transactions
• Dispute resolution: Handling customer complaints and legal matters
• Safety protection: Protecting our customers, employees, and business

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

• Payment processors: Secure handling of credit card transactions
• Delivery companies: Third-party delivery services for order fulfillment
• Cloud storage providers: Secure data storage and backup services
• Email services: Marketing and transactional email delivery
• Analytics tools: Website and app usage analysis
• Customer support platforms: Managing customer service interactions
• Food suppliers: Sharing dietary requirements for special orders

4.2 Legal Requirements

We may disclose your information when required by law:

• In response to court orders, subpoenas, or legal process
• To comply with food safety regulations and health department requirements
• To protect our rights, property, and safety
• In cases of suspected fraud or illegal activity
• During emergencies to protect public safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new owner. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as participating in promotional campaigns or surveys.

5. Data Security

5.1 Technical Measures

We implement robust technical safeguards to protect your information:

• Encryption: All data transmission uses SSL/TLS encryption
• Secure servers: Data stored on encrypted, firewall-protected servers
• Access controls: Limited access to personal data on a need-to-know basis
• Regular backups: Secure data backup and disaster recovery procedures
• Security monitoring: 24/7 monitoring for suspicious activity
• Regular updates: Keeping security systems up to date

5.2 Organizational Measures

• Employee training: Regular privacy and security training for all staff
• Confidentiality agreements: All employees and contractors sign privacy agreements
• Incident response: Established procedures for handling security breaches
• Regular audits: Periodic security assessments and improvements
• Data minimization: Collecting only necessary information

5.3 Your Responsibilities

You can help protect your information by:

• Using strong, unique passwords for your account
• Not sharing your login credentials with others
• Logging out of your account on shared devices
• Being cautious of phishing emails and suspicious links
• Reporting any unauthorized access immediately

6. Cookies and Tracking Technologies

We use various technologies to collect and store information when you visit our website or use our mobile app:

Additional tracking technologies we use:

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Social media advertising and conversion tracking
• Web beacons: Email open rates and engagement measurement
• Local storage: Storing preferences and cart data in your browser
• Mobile app analytics: App usage patterns and crash reporting

Cookie Management: You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality and your user experience. Most browsers allow you to accept, reject, or delete cookies.

7. Your Rights (GDPR/CCPA Compliance)

Depending on your location, you may have the following rights regarding your personal information:

7.1 Right of Access

You have the right to request a copy of the personal information we hold about you, including order history, account details, and communication records.

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal information, including updating your contact details, dietary preferences, or delivery addresses.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information, subject to legal and business requirements such as tax records and order history for refunds.

7.4 Right to Restrict Processing

You can request that we limit how we use your data while we investigate a complaint or update incorrect information.

7.5 Right to Data Portability

You can request your personal information in a machine-readable format to transfer to another service provider.

7.6 Right to Object

You can object to processing of your personal information, especially for direct marketing purposes or when based on legitimate interests.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling for marketing purposes.

8. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16 without verifiable parental consent.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will promptly delete such information from our records.

Parents should supervise their children's online activities and consider using parental control tools to create a safe online environment.

9. International Data Transfers

9.1 Protection Measures

When we transfer your personal information internationally, we ensure appropriate safeguards are in place:

• Adequacy decisions: Transfers to countries with adequate data protection laws
• Standard Contractual Clauses: EU-approved contract terms for data protection
• Data processing agreements: Binding contracts with international partners
• Security measures: Encryption and access controls during transfer
• Regular audits: Monitoring compliance with international data protection standards

9.2 Transfer Destinations

Your data may be transferred to and processed in:

• United States: Cloud storage and data processing services
• European Union: Analytics and customer support services
• Other countries: As needed for service delivery with appropriate protections

10. Data Retention Periods

We retain your personal information only as long as necessary for the purposes outlined in this policy:

11. Third-Party Links

Our website and mobile app may contain links to third-party websites, social media platforms, or partner services. We are not responsible for the privacy practices or content of these external sites.

Before providing personal information to any third-party website, please review their privacy policy and terms of service. These sites may collect information and use cookies independently of our practices.

Third-party links include:

• Social media platforms (Facebook, Instagram, Twitter)
• Food delivery platforms and aggregators
• Payment processor websites
• Review and rating platforms
• Partner restaurant and supplier websites

12. Policy Changes

12.1 Change Notification

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will notify you through:

• Website notice: Prominent banner on our homepage
• Email notification: Direct communication to registered users
• App notification: Push notification through our mobile app
• Account alerts: Notice in your account dashboard

12.2 Checking for Changes

• The most current version is always available on our website
• Check the "Last Updated" date at the top of this policy
• Continued use of our services after changes constitutes acceptance
• You have the option to discontinue using our services if you disagree with changes

For significant changes that materially affect how we use your personal information, we will seek your explicit consent before implementing the changes.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to responding to all privacy-related inquiries within 3 business days. For urgent matters involving potential security breaches, please call our customer service line immediately.

13.1 Privacy Complaints

If you have concerns about our privacy practices:

1. Contact us first using the information above for direct resolution
2. If unsatisfied with our response, you may contact your local data protection authority
3. For US residents: Federal Trade Commission (consumer.ftc.gov)
4. For EU residents: Your local Data Protection Authority

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw your consent for marketing communications at any time:

• Email unsubscribe: Click the unsubscribe link in any marketing email
• Account settings: Update your preferences in your online account
• Customer support: Call or email us to opt out of marketing
• Mobile app: Disable push notifications in app settings

14.2 Account Deletion

To delete your account and personal information:

1. Log into your account and select "Delete Account" in settings
2. Contact customer support for assistance with account deletion
3. Complete any pending orders before account deletion
4. Note: Some information may be retained for legal compliance as outlined in Section 10

Account deletion is permanent and cannot be undone. You will lose access to order history, loyalty points, and saved preferences.

15. Conclusion

At Church's Chicken, protecting your privacy is fundamental to our commitment to excellent customer service. We strive to be transparent about our data practices and give you control over your personal information.

This Privacy Policy reflects our dedication to maintaining the trust you place in us when you choose Church's Chicken for your dining experience. We continuously review and improve our privacy practices to ensure your information remains secure.

We appreciate your business and thank you for taking the time to understand how we protect your privacy. If you have any questions or suggestions about this policy, please don't hesitate to contact us.